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Short answers. The legal pages have the long ones.

FAQ

Questions before you start

ChatGPT and Claude have projects. Why switch?
A project remembers one space. Underpaint is built for many clients at once: each with its own brand memory and files, kept apart by the database, plus methods for four agency roles and the cost per client.
Who owns the output?
You do, as far as the law allows. You still check claims, trademarks and facts before anything runs.
Do you train models on my work?
Underpaint does not. Models sit behind OpenRouter. We turn off providers that train on customer inputs when the account allows it.
What happens when the AI budget runs out?
Paid models step down to a faster one, or stop if you picked the model yourself. Fast replies keep working inside the daily cap. You can top up.
Can I cancel anytime?
Yes. Access stays until the end of the period you paid. Read and export stay for 30 days after that.
Is client data separated?
Yes. One client's files, chats and brand never enter another client's context. The database enforces it, not just the interface.
Which models?
The app picks a model for the task. On a paid plan, PRO mode lets you choose. The catalogue is in the product, not a marketing list that goes stale.
Is there one invoice for a team?
Team and Agency are billed per seat on one subscription. Agency can export cost per client if you recharge.
Is this legal advice?
No. We do not review ads for compliance. That is still your lawyer and your client.